Shipping Policy

Shipping Policy

Order processing times: 

It may take 2-3 days before your order is processed. This excludes weekends and/or holidays. We update our customers regarding any challenges faced in delivering their orders. However, we ensure orders are delivered within 15-20days. 

 

Modification to order:

You will need to contact us within 24 hours after placing your order if you need to cancel or make changes to your order. Once, we process and ship your order after 24 hours, we would not be able to make any changes.

 

How do I check the status of my order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15-20days of receiving your shipping confirmation email, please contact us at help@mercyabounding.net with your name and order number, and we will look into it for you. 

 

Incorrect detail:

Mercy abounding would not be responsible for misinformation in your delivery address. So, we advise the buyer to enter the correct address and complete all fields. If you need help, do not hesitate to contact us at help@mercyabounding.net. If a buyer's order is returned to us due to misinformation from the buyer, such buyer will get a partial refund as we need to deduct our shipping cost before facilitating an appropriate refund amount to the buyer. 

 

Domestic and international shipping options:

Orders are shipped to the United Kingdom and other European countries. Buyers are required to select suitable courier services on-site once the item does not qualify for free shipping. Buyers may need to pay for duties and taxes.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mercy Abounding is not responsible for these charges if they are applied and are your responsibility as the customer.

 

Some carriers have limitations around shipping to P.O. Boxes. 

 

Local delivery and buy online, pick up in-store:

Mercy abounding offer local delivery. In the future, online order and pick-up in-store that is closer to the buyer's address within a certain region or geographical range wil be provided. 

 

Refund:

We issue a full refund for lost or damaged orders with proof. A buyer will shoulder the cost for misorder and a partial refund will be issued for damages cost by buyers to a product.

 

Return or concern with orders:

Please, read our return policy page.