Frequently Asked Questions
Orders
When will my order arrive?
Your order will be processed within 1–2 business days. Delivery time is usually 7–15 days internationally depending on location.
Do you ship worldwide?
No, we deliver only to EU and UK countries. Shipping costs are calculated at checkout (except when free shipping is applied). Please note: you may need to pay customs duties in your country before your order is released.
Can I change or cancel my order?
Yes, provided it hasn’t been shipped. Please contact us immediately with your order number.
How do I track my order?
Tracking information will be sent to you by email once your order has been shipped.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in original packaging.
When will I receive my refund?
Refunds are usually processed within 5 business days of receiving your returned item.
If the issue is from your side, you are responsible for the postage cost. If the issue is from our side, you can return at no cost and we will process the adjustment for you.
Can I get a replacement?
Yes, you can request a replacement by sending us a message with your order ID and details.
- If the item is damaged, scratched, or missing parts when we receive it, we may offer a partial refund instead of replacement.
- If returned in good condition, a replacement will be processed to your address.
- If lost or damaged in transit before reaching us, please contact the courier service directly.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods shown at checkout.