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Frequently Asked Questions | Mercy Abounding Skip to main content

Frequently Asked Questions

How will my order be ship?

Your order will be ship by the shipping method you select at the at the check out page. Please note that seller does not have full control of items in transit. An order could be a delay due to customs check, strike, weather, or holiday. If your item is not delivered within 45 days, you will be fully refunded. 

Your item will be ship with tracking detail. If your item get lost, stuck with customs, sent back during delivery process, we will apologise as we have no total control of items in transit. However, we will try to resend another item or refund you.

What courier will deliver my order?

The courier that will deliver your order may be determine by the one you chose at the check out.

My order never arrive, why?

You will need to check your order confirmation in your e-mail and view your tracking details. If you need more help, contact us on mercyaboundin@gmail.com and we will reply within 48 hrs.

My order arrived damaged or incomplete. what do I do?

You will need to contact us on mercyaboundin@gmail.com. It is very important you state your name, order ID, images or video of product received and the name of the product. We will get back to you and resolve your problem.
If you wanted to cancel or made mistakes in the delivery address, you will need to contact within 24 hrs. If it is later than 24 hrs we cannot change it and no refund will be facilitated.

I will like to return the product.

You will need to provide detail explanation why you intend to return the product. You are allowed to return the product. If the problem is from your side, you will be responsible for postage cost. If the problem is from our side you can return with no postage charges and necessary adjustment will be process for you.

 Do you ship international?

Yes, we ship to international. Please be aware that you may need to pay custom duties charges in your country before the Item or product can be given to you.

Can I get replacement?

Yes, you can get a replacement. You will need to send us a message indicating the order ID and detail information of your request. The item will be the check upon receive. If the item is damaged when we receive it, we will not facilitate replacement. If the Item is returned in good condition, another replacement will be processed to your address. If the item is lost in transit or damaged before receiving it. You will need to return it and replacement will be send to you at no extra cost. 

 

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