Return & Refund Policy

Return & Refund Policy

Eligibility for Returns:

• Items can be returned within 14 days of delivery.

• Products must be unused, in original packaging, and in re-sellable condition.

• Personalized or clearance items are non-refundable unless defective.

   

  Return Process:

  1. Contact our support team at help@mercyabounding.net,

     or call us on 03333394714. 447520647570

     with your order number and reason for return.

  2. We will provide a return shipping label (if applicable) and instructions.

  3. Once we receive your return, we will inspect the item and process the refund.

  4. Refunds:

     • Refunds are processed within 5-7 business days after receiving the returned item.

     • Refunds will be issued to the original payment method.

     • Shipping fees are non-refundable unless the return is due to our error.

     Exchanges:

     • If you received a damaged or incorrect item, contact us within 7 days of delivery for an exchange.

     Cancellations:

     • Orders can be canceled within 12 hours of purchase. Once shipped, cancellations are not possible.