Refund Policy

RETURN POLICY
If you are not satisfied with your order(s), you need to return it before 30 days. failure to return it within 30 days, a refund or exchange cannot be facilitated.
To quality for a full refund, the item must not be open, used or damaged or scratched in any form. This need to be returned in the original condition you received it. Otherwise, you may have partial or non-refund for this.
Note that if we facilitate the return of your order, the return cost may be deducted from your total payment and the balance will be processed into your account.

Also, the following common exceptions that cannot be returned: 

• Discounted items are final and cannot be returned or exchanged
• The product must be returned in its original package unopened with its tag
• Returned items must have no visible signs of wear or use

You must contact us within 7 days to arrange a return label for the order or get an exchange for the product. Do follow our return policy, please.

For us to initiate your return order, you must send us a digital receipt or proof of your purchase, clear images or video of your concern to help@mercyabounding.net

Partial refund Policy: Mercy abounding will issue a partial refund for the following items if returned in the same condition and not opened. e.g missing part or scratch. stain,(s) on the product, 

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Note: Customers will need to pay for the returned product if they place the wrong order. if a mistake occurs from Mercy abounding sending the wrong order, customers do not need to pay for a return order.

Immediately your returned order is received, Mercy abounding we send you email notifications. We would update you about the condition of the order upon received and let you know if you qualify for a full or partial refund. Your refund will be processed and you should receive it. Note that it may take a couple of days before it appears in your account. If you still need help regarding the same refund, do contact us and we resolve it soonest for you or contact us at help@mercyabounding.net or call us on 03333394714. 447520647570.

Mercy abounding is happy to facilitate a full refund that meets these criteria:

1. item missing or lost in transit

2. Items is damaged or defective upon receiving

You need to send us an email ( help@mercyabounding.net) on time if you plan to receive an exchange for the same product so that we can deliver it to you on time in good condition. You can also choose to receive a gift containing the value of your refund.

When you use Mercy abounding gift card to purchase and you return the product for the refund to your account. The gift-giver will be informed and the credit may be delivered into the gift ger account. 

We suggest you use a track shipping courier service for your return above ￡75.00.

Mercy abounding has the right to update the return policy. We advise our customers to always read the current policy before initiating a return order. 

Thanks for your understanding and we will continue to give you the best service and products that meet your needs.