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Return & Refund Policy

Return & Refund Policy

  • Eligibility for Returns:
  • Items can be returned within 14 days of delivery.
  • Products must be unused, in original packaging, and in re-sellable condition.
  • Personalized or clearance items are non-refundable unless defective.
  1. Return Process:
  2. Contact our support team at help@mercyabounding.net,
  3. or call us on 03333394714. 447520647570
  4. with your order number and reason for return.
  5. We will provide a return shipping label (if applicable) and instructions.
  6. Once we receive your return, we will inspect the item and process the refund.
  • Refunds:
  • Refunds are processed within 5-7 business days after receiving the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Exchanges:
  • If you received a damaged or incorrect item, contact us within 7 days of delivery for an exchange.

Cancellations:

Orders can be canceled within 12 hours of purchase. Once shipped, cancellations are not possible.