Return & Refund Policy
Return & Refund Policy
- Eligibility for Returns:
- Items can be returned within 14 days of delivery.
- Products must be unused, in original packaging, and in re-sellable condition.
- Personalized or clearance items are non-refundable unless defective.
- Return Process:
- Contact our support team at help@mercyabounding.net,
- or call us on 03333394714. 447520647570
- with your order number and reason for return.
- We will provide a return shipping label (if applicable) and instructions.
- Once we receive your return, we will inspect the item and process the refund.
- Refunds:
- Refunds are processed within 5-7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
- Exchanges:
-
If you received a damaged or incorrect item, contact us within 7 days of delivery for an exchange.
Cancellations:
Orders can be canceled within 12 hours of purchase. Once shipped, cancellations are not possible.